Return Policy
We want you to be satisfied with your purchase. If you need to return an item, please read the return conditions below before contacting us.
Return Period
You may request a return within 30 days after delivery.
Return Conditions
- Items must be unused, unworn, and in original condition.
- Items must be returned with the original packaging, user manual, warranty card, and all included accessories.
- Items with scratches, signs of wear, damage, missing parts, or removed protective films may not be accepted for return.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days after delivery with clear photos or videos showing the issue. We will review the case and provide a suitable solution.
Return Shipping
For returns due to personal reasons, the buyer is responsible for return shipping costs. For defective or incorrect items confirmed by us, we will provide further return or refund instructions.
Refunds
After the returned item is received and inspected, we will notify you of the refund status. Approved refunds will be processed back to the original payment method.
Non-returnable Situations
- Used or worn items
- Items not in original packaging
- Items damaged by misuse, accident, or unauthorized repair
- Items returned without prior contact or approval
Contact Us
Before returning any item, please contact us first through the Contact Us page or by email.
Email: admin@pagani.watch